How do my guests get added to my Owner loyalty program?
Guests are automatically enrolled in your loyalty program when they place their first order online or join your VIP mailing list.
ℹ️ New members start with 100 loyalty points
How do guests earn points?
Guests earn 10 points for every $1 spent on your website (subtotal only: delivery fees, taxes, and tips are excluded).
ℹ️ Example: A $30.48 subtotal = 300 points earned
You can also manually add points to a guest’s account by contacting Owner Support.
Can I change the number of points earned per dollar?
No. The rate is set at 10 points per $1 spent.
How do guests use their points?
Guests can redeem points for select menu items during online checkout once they’ve earned enough.
Does the loyalty program apply to dine-in or phone orders?
No. The loyalty program is available only for online ordering.
You can manually add points to a customer’s account by contacting Owner Support.
Do points expire?
Yes, they expire 6 months after the day they’re earned. When used, the oldest points are redeemed first.
What is the default point value for menu items?
Each menu item starts with a default point value that’s at least 10x its price.
Can I change how many points are needed to redeem an item?
Yes. You can adjust redemption values between 250 and 3,000 points or mark items as “unredeemable” under Owner Dashboard → Menu → Rewards Settings.
How can my guests view their rewards balances?
Guests can see their point balance by logging into your website and visiting the Rewards section.
You can also view each guest’s point balance in the Owner Dashboard → Customers → Rewards.
Can I import existing loyalty programs?
Yes. Provide your guest list (including phone numbers and point totals) and our team can upload guest's current balances to your new Owner loyalty program.
⚠️ Owner’s loyalty program will not fully sync with other external systems.