Your restaurant’s Owner online ordering experience includes our loyalty program. Guests sign up by placing their first online order or joining your VIP mailing list. They receive 100 bonus points just for joining.
Guests earn 10 points for every $1 spent online (based on subtotal, excluding fees, taxes, and tips). Guests can then use points during online checkout. You can set which items are eligible for redemption and set customer point values in your Owner Dashboard.
Frequently Asked Questions
Frequently Asked Questions
Do points expire?
Yes, they expire 6 months after the day they’re earned. When used, the oldest points are redeemed first.
What is the default point value for menu items?
Each menu item starts with a default point value that’s at least 10x its price.
Can I change how many points are needed to redeem an item?
Yes. You can adjust redemption values between 250 and 3,000 points or mark items as “unredeemable” under Owner Dashboard → Menu → Rewards Settings.
How can my guests view their rewards balances?
Guests can see their point balance by logging into your website and visiting the Rewards section.
You can also view each guest’s point balance in the Owner Dashboard → Customers → Rewards.
Can I import existing loyalty programs?
Yes. Provide your guest list (including phone numbers and point totals) and our team can upload guest's current balances to your new Owner loyalty program.
⚠️ Owner’s loyalty program will not sync with other external systems.