Your restaurant's Owner online ordering experience includes a loyalty program. Guests sign up by placing their first online order or joining your VIP mailing list. They get 100 bonus points just for joining.
Guests earn 10 points for every $1 spent online (based on subtotal, excluding fees, taxes, and tips). They can redeem points at online checkout. You can set which items are eligible and adjust point values in your Owner Dashboard.
Do points expire?
Yes, points expire 6 months after they're earned. When redeemed, the oldest points are used first.
What is the default point value for menu items?
Each menu item starts with a default point value that's at least 10x its price.
Can I change how many points are needed to redeem an item?
Yes. You can adjust redemption values between 250 and 3,000 points or mark items as unredeemable. How to update redemption points for an item.
How can my guests view their rewards balance?
Guests can see their balance by logging in to your website and visiting the Rewards section.
You can view each guest's balance in the Owner Dashboard under Customers, then Points.
Can I import an existing loyalty program?
Yes. Provide your guest list (including phone numbers and point totals) and our team can upload current balances to your Owner loyalty program.
⚠️ Owner's loyalty program doesn't sync with external systems.