Owner automatically collects positive Google reviews from happy guests. Here's how it works:
1. Ask for quick feedback
Right after a guest places an order, we ask for a quick thumbs up or thumbs down:
On the order confirmation screen
Via a QR code on their receipt
In their order confirmation email
2. Guide guests to the right place
If they tap 👍, they're sent to your restaurant's Google review page.
If they tap 👎, they see a short private feedback form only you can see.
✅ This ensures only your happiest guests are prompted to leave a public review.
3. Send reminders
To boost response rates, we follow up with:
An email reminder about an hour after the meal
A review link in the SMS receipt
ℹ️ These links stay active for 30 days.
4. Match reviews to orders
Owner scans for new Google reviews and matches them to recent orders based on name, email, and timing. When a match is found, you get an email notification with the full details.
5. Keep you informed
See your review activity from the Owner Dashboard:
Go to the Overview page at the location level
Filter by date to see reviews over time
View previews of the most recent reviews