Keep each item's name, description, and dietary information accurate so guests know what they're ordering. You can also give staff a shorter kitchen name without changing the name guests see.
✅ Short on time? Ask Owner Agent to edit a menu item for you. Open Ask Owner in your Owner Dashboard or Owner App.
Requirements
The Manage menus permission. See Staff jobs and permissions.
Before you edit
Choose the right location first. If the same item is used in a lunch menu and a dinner menu, changing that item updates both. A copied menu can still use the same item.
The display name is the name guests see, such as Grilled chicken sandwich. An internal name, such as Chicken sandwich, is the name staff see in Owner and on kitchen tickets.
These steps are for menus you build in Owner, including Owner POS menus. If your menu comes from a third-party POS (a POS from another company, not Owner POS), you can show guests a different name or description in Owner without changing your third-party POS. Settings marked Managed in your POS can only be changed in your third-party POS.
In the Owner Dashboard
Open the item from Items. Use its Display name for the guest-facing name.
Open and edit the item
Click Menu in the left-hand navigation.
Select Items.
Open the item you want to change.
Update its Display name or Description.
Click Save Item.
Use the description to explain what comes with the item. For example: Grilled chicken, lettuce, and tomato on a toasted bun. Includes fries.
If a name or description from your third-party POS shows Override beside it, click that button to enter the version you want guests to see. Restore from POS removes your Owner version and uses the one from your third-party POS again.
Add dietary and allergen information, if needed
Only select information you've checked against the recipe and ingredients.
Under Options, select the dietary labels that apply, such as Gluten Free or Vegetarian.
Under Allergens, select the allergens in the item.
Click Save Item.
Dietary labels describe the item. They don't add guest choices such as Fries or Salad. Those belong in option groups.
Set a different name for staff, if needed
Use an internal name when the kitchen needs a shorter name, a different language, or a name that wouldn't make sense to guests.
Scroll to Advanced Settings. Under More settings, find the internal-name setting.
Turn on Use a different name internally.
Enter the name you want staff to see.
Click Save Item.
When this setting is off, the staff name follows the display name. Turning it off again makes the two names match.
In the Owner App
Edit only the details you need, then tap Save at the top-right. Dietary, allergen, and internal-name sections also use Done before that final save.
Find the item
Open More › Menu.
Choose the location at the top-left.
Tap the current menu name and choose the menu.
Open the category, then the item.
Change item details
To change the name or description, tap its pencil and enter the new text. These edits happen on the item screen.
To change dietary or allergen information, open Dietary requirements or Allergens, make your changes, then tap Done.
To set a staff name, open Internal name, choose Yes, enter the name, then tap Done. If your menu comes from a third-party POS, staff names come from that third-party POS.
Tap Save at the top-right of the item.
On your Owner Tablet or Owner POS
These steps are for menus you build in Owner, including Owner POS menus. If your menu comes from a third-party POS or Uber Eats, your tablet or POS only lets you turn items and categories on or off. To show guests a different name or description, use Override in the Owner Dashboard (see above).
Open Menu in the left-hand navigation. The current menu dropdown is at the top-left, with categories on the left and items on the right.
Find and edit the item
Choose the menu from the dropdown, then tap Apply.
Select the category, then the item.
Open the item's three-dot menu and tap Edit description.
Enter the description, then finish with the keyboard's done key or tap outside the text. The change saves automatically.
The large item heading is the staff name. Edit name or Edit internal name changes that name, not necessarily the guest-facing name. When the two names differ, Edit display name changes the guest-facing name. Use the Dashboard's Display name or the Owner App's item-name pencil to set the guest name directly.
Update dietary information or a staff name
Open Dietary requirements, Allergens, or Internal name below the item details.
Make your changes in that section.
Tap Done.
Check what guests and staff will see
Open the item on your ordering website to check its name and description. Check the staff-facing item too if you changed its internal name, so the kitchen can recognize the item.
For other changes, use Change a menu item's price or Add a photo to a menu item. Separate articles explain calorie counts, points to redeem, and item sales tax.