Disputes happen when a guest reaches out to their Financial Institution and requests a chargeback for a payment made at your restaurant. Stripe will email you when this happens to notify you about the Dispute. Owner covers all disputes, regardless of the status, date, or reason for them.
If you receive a Dispute notification, please forward it to [email protected], or call/chat with the team to report this, and we will fully reimburse the Dispute to the location.
Do I have to notify the Owner about all disputes? R/ Stripe will only inform you about disputes, so please let us know when one happens so we can reimburse you.
What happens if I already lost the dispute? R/ Please contact Owner Support. We cover all disputes, regardless of the status.