At Owner, we work with two 3rd party delivery companies. Uber Eats and DoorDash. If a guest has any Delivery issues, such as the driver being late or a meal that wasn’t delivered, please notify Owner Support
We can track the driver and check the status; in some situations, we can even send a brand-new driver if needed. If a guest requests a Refund or Remake due to a driver issue, we can help and cover those, too.
FAQ:
Can I track the Driver on my end? R/ Yes! Please go to dashboard.owner.com and click on Restaurant to the left > Orders. Click on the Delivery Order, and you will be able to open the tracking link for the Driver
The Driver marked the meal as Delivered, but my guest never got it R/ Please ask the guest to make sure the meal was not delivered at a front desk, or at the door depending on the location. If the meal is not found, don't hesitate to get in touch with Owner Support, and we’ll help you with a potential Refund or Remake