The Refunds report shows every refund you've issued to guests: what was refunded, how it was paid, and whether it went through.
Open the report
The Refunds report is in the Sales section of your reports.
In your Owner Dashboard, click Reports.
Under Sales, select Refunds.
What it shows
Each row is one refund. The columns are:
Refunded: the amount returned to the guest.
Customer: the guest who placed the order.
Original payment: how the guest paid, such as card, cash, or gift card, with the card's last four digits where available.
Total: the original order total, before the refund.
Comment: the note added when the refund was issued.
Status: where the refund is. This is Pending, Succeeded, Failed, or Canceled.
Issued date: when you issued the refund.
How to use it
You can change the time frame, open any order, and export the data.
Set the time frame with the date range at the top of the page.
Click any row to open that order's full details.
Export to CSV with the Export button. The file also includes the order ID and the refund ID.
ℹ️ Note: This report covers refunds issued through Owner. Refunds on marketplace orders (DoorDash, Uber Eats, and Grubhub) are handled by the marketplace, so they won't appear here.