✅ If you want to learn more about Owner Payments first, start with What is Owner Payments?
What to expect
Your payments, orders, and website all live within Owner. Payouts continue going to the same bank account you already use, and your processing rate and fees don't change.
Disputes and refunds will be handled through Owner, with dedicated payments support team that's familiar and just one call away. Payouts run daily; if you're currently on a different schedule - let us know if you need need a change.
What stays the same with Owner Payments
Your bank account. Payouts keep going to the same place.
Your payout schedule, if it's already daily. Weekly and other schedules automatically set to daily. Let us know if you need it changed.
Your processing rate and fees. These don't change.
How disputes are handled and reimbursed.
A few things to know before you get started
Instant payouts and faster payments (T+1) aren't currently available with Owner Payments. If you rely on either to cover a shortfall or make payroll, plan ahead, and contact us with any questions.
If you enable Owner Payments, you may briefly see a few extra payouts while your account activates, as sales settle across your outgoing and incoming payment accounts. Every sale is accounted for, and this only happens once.
If you own more than one location, each one completes setup separately. Payouts from all your locations can go to the same bank account.
What happens to your current payment account
It stays open for a period of time after you move. Anything tied to an order from before you started using Owner Payments including disputes, refunds, past payout history, and tax documents will stay within that account. So don't delete it.
Getting help
Contact us at [email protected] for any questions related to Owner Payments.