If your location runs on an Otter integration, you connect DoorDash and Uber Eats through Otter instead of through your Owner Dashboard. You do this yourself, directly with Otter, and Otter publishes your menu to the marketplace from there.
Before you start
Your location is connected to Otter. That covers Otter on its own, and Otter paired with Toast, Square, Clover or SkyTab.
You can sign in to Otter Business Manager. It has to be the account on the email address that was given when your Otter integration was set up.
You have a DoorDash or Uber Eats account, or you're ready to create one.
⚠️ Do not use Settings › Marketplaces in your Owner Dashboard. An Otter integration and Owner's own marketplace connections cannot run at the same time. If you had DoorDash, Uber Eats or Grubhub connected in Owner before, setting up Otter switched those off.
Connect through Otter
Sign in to Otter Business Manager using the email address that was given when your Otter integration was set up. If you're not sure which address that is, ask your Owner contact before you go any further.
Follow Otter's own guide for the marketplace you want to add: DoorDash Integration Guide or Uber Eats Integration Guide.
Otter and the marketplace handle the rest between them. They set the timings and tell you when you're live, so check with Otter rather than Owner for a status update.
ℹ️ Signing in with a different email address is the most common reason this stalls. Otter matches the request to the account on the address already on file, the same way your Square connection works.
What Owner can and cannot do
We cannot connect DoorDash or Uber Eats to Otter on your behalf. Otter asks the restaurant to do it.
We cannot remove or edit a marketplace menu once it is running through Otter. That sits with Otter and the marketplace.
We can help you work out which email address is on file and point you to the right guide. Ask your Owner contact, or contact Owner Support.
Common questions
Can I keep the DoorDash or Uber Eats connection I already set up in my Owner Dashboard?
No. The two setups cannot run side by side. Once you are on an Otter integration, your marketplace connections go through Otter instead.
Who do I contact if the connection stops working?
Otter, because the connection lives with them. Contact Owner Support if the problem is with orders reaching your Owner site or your Owner reporting.
Do I need a separate tablet for DoorDash or Uber Eats?
Ask Otter when you set it up. Where those orders land depends on how your Otter account is configured, so Otter is the one who can tell you.