The Sales Report shows how much a restaurant location sold during a given time period. It breaks down gross sales, discounts, taxes, tips, and guest-paid fees to show the Total Amount Collected from guests.
The report can be found under Dashboard > Reports > Total Sales.
⏰ Time Filters
You can filter this report to see your sales breakdown for a specific time period. You can change the view to hourly, daily, weekly, or monthly depending on the date range selected.
Date Range | Default | Options |
< 24 hrs | Hours | Hours |
1–14 days | Days | Days |
15–90 days | Days | Days, Weeks, Months |
91–180 days | Weeks | Weeks, Months |
181–365 days | Months | Weeks, Months |
> 1 year | Months | Months |
To view sales by hour, filter to Today and you'll see a breakdown by hour in the bar chart below.
Note: For weekly or monthly views, the report will show sales for the entire week or month, not just for the period you select. For example, if you filter to view sales from 8/19-9/19 and choose the monthly view, you'll see sales for all of August and all of September.
📈 Top-Line Metrics
Under the time filters, you will see the following data: Orders, Net sales, In-house tips, and Total Collected.
Metric | Definition | Calculation |
Orders | Count of all completed/paid orders in the period. | Total number of orders marked completed and paid. |
Net Sales | Sales after discounts and adjustments; excludes taxes, tips, and guest-paid fees. | Gross Sales – Discounts ± Sales Adjustments. |
In-house Tips | Tips left by guests for restaurant staff (pickup, in-house delivery, dine-in, POS to-go). | Sum of all in-house tips. |
Total Collected | The total amount a guest pays to the restaurant. | Net Sales + Sales Tax + In-house Tips + Third-party Driver Tips + Guest-paid Fees. |
📊 Bar Chart
The stacked bar charts detail the composition of the Total Collected.
The bar charts break down the Total Collected amount by:
Net Sales
Sales Tax
Guest-paid Fees
In-house tips
Third-party driver tips
Tip: Click on one of the circles below the bar chart to show or hide that category from the bar chart!
Net sales is gone!
💰 Sales Breakdown
Under the bar chart, you will see a full sales breakdown.
Metric | Definition | Calculation |
Gross Sales | Menu prices before any deductions (excludes taxes, tips, fees). | Sum of all item prices before discounts. |
Discounts | Coupons, promos, or loyalty redemptions that reduce revenue. | Sum of all coupons, promos, and loyalty redemptions. |
• Coupons & Promos | Discounts from promotional offers or comps. | Total value of all coupons/promos. |
• Rewards & Redemptions | Value of loyalty points redeemed by guests. | Total dollar value of loyalty redemptions. |
± Sales Adjustments | Any adjustments made post-order (excludes refunds and disputes/chargebacks). | Sum of any manual adjustments. |
Net Sales | Sales after discounts and adjustments. | Gross Sales – Discounts ± Sales Adjustments. |
Sales Tax Collected | Tax charged to guests (delivery fees are not taxed in this version). | Sum of all sales taxes applied. |
In-house Tips | Tips that go to restaurant staff (includes pickup, in-house delivery, to-go, dine-in). | Sum of tips marked as in-house (pickup, delivery, to-go, dine-in). |
• Pickup | Tips on pickup orders. | Sum of pickup tips. |
• Delivery | Tips on in-house delivery orders. | Sum of delivery tips. |
• To-go (POS) | Tips on POS to-go orders. | Sum of to-go tips. |
• Dine-in | Tips on dine-in orders. | Sum of dine-in tips. |
Third-party Driver Tips | Tips collected for DoorDash/UberEats/Grubhub drivers | Sum of tips marked as third-party driver. |
Guest-paid Fees | Delivery, processing, or Owner.com fees paid by the guest. | Sum of guest-paid Delivery Fees, Processor Fees, and Owner.com Fees. |
• Delivery Fee (Guest) | Portion of delivery fee assigned to the guest. | Sum of guest-paid delivery fees. |
• Processor Fee (Guest) | Payment processor fee assigned to the guest. | Sum of guest-paid processor fees. |
• Owner.com Fee (Guest) | Platform fee assigned to the guest. | Sum of guest-paid Owner.com fees. |
Total Amount Collected | What the guest pays in total. | Net Sales + Tax + Tips + Guest-paid Fees. |
What’s Not Included in THE Sales REPORT?
Refunds → shown only in the Payouts Report.
Disputes/Chargebacks → shown only in Payouts Report.
Voided/failed orders → excluded.
Gift Card Sales → shown only in the Payouts Report.
Gift Card Redemptions → count as Net Sales, but deducted in the Payouts Report.
Delivery Fee Tax → not applied.
Other Important changes
Net Sales, In-house Tips, and Guest-paid Fees will be consistent across Sales, Payouts and Payment Methods (once we re-launch those reports)
The Sales Report will show any cash transactions (for Owner POS customers).
Store day/time reporting matches each location’s timezone.