Handle common order updates right from the Orders tab.
1. Open the Orders tab.
The Incoming list shows scheduled, upcoming, and in-progress orders.
2. Tap the order to open it.
You'll see the status, items, guest info, and action buttons.
3. Update the order.
Change status:
Tap Mark In Progress when the kitchen starts the ticket.
Tap Mark Completed when the order is ready or handed off.
Adjust pickup or delivery time:
Tap ETA and choose a new ready time if you need more prep time.
Switch pickup to delivery (or back):
Tap Toggle Pickup / Delivery if the fulfillment method changes.
Add a surcharge:
Tap Add Charge, enter the amount and reason, then save.
Issue a refund:
Tap Refund, choose partial or full, enter the amount, and confirm. The guest receives the refund automatically.
4. Verify your changes.
The order timeline updates immediately. Check the Incoming or Completed list to confirm the new status and totals.
ℹ️ Can't find the order? Search by guest name, phone, or order ID.
Need to reach the driver or guest? Use the Call Driver or Call Guest icons in the order panel.
Changes sync instantly to the guest's tracking page and your sales reports.