Keep service moving by handling common order updates right from the Orders tab.
1. Open the Orders tab
The Incoming list shows scheduled, upcoming, and in‑progress orders.
2. Select the order
Tap the order card to open its detail panel. You will see status, items, guest info, and action buttons.
3. Update the order
Change status:
Tap Mark In Progress when the kitchen starts the ticket.
Tap Mark Completed when the order is ready or handed off.
Adjust pickup or delivery time (ETA):
Tap ETA and choose a new ready time if you need more prep time.
Switch pickup ↔ delivery:
Tap Toggle Pickup / Delivery if the fulfillment method changes.
Add a surcharge:
Tap Add Charge, enter the amount and reason (for example, extra guacamole), then save.
Issue a refund:
Tap Refund, choose partial or full, enter the amount, and confirm. The guest receives the refund automatically.
4. Verify your changes
The order timeline updates immediately. Return to the Incoming or Completed list to confirm the new status and totals.
Tips & troubleshooting:
Cannot find the order? Use the search bar in Orders to look up the guest name, phone, or order ID.
Need to contact the driver or guest? Use the Call Driver or Call Guest icons in the same panel.
Note: Changes sync instantly to the guest’s tracking page and your sales reports.