Open Inbox
Use Inbox on whichever you prefer. The channels and actions are the same on both.
Owner App: open the Owner App and tap the Inbox tab in the bottom navigation.
Owner Dashboard: go to dashboard.owner.com and click Inbox in the side navigation.
Use the tabs at the top to switch between the Support, Reviews, and Forms channels.
ℹ️ If your brand has more than one location, pick the location at the top to see that location's Inbox. You'll see the locations you have access to.
What's in each channel
Channel | Description |
Support | Guest support requests tied to a specific order, submitted through your Owner.com website. |
Reviews | Every Google review your restaurant receives, including reviews not driven by Owner's automated review system. |
Forms | Every form submission from your Owner.com website, like catering, events, and hiring forms. |
Replying to a guest
Every Chat has a text box at the bottom. Type your response and send it. What happens next depends on the channel.
Support. Your device's messaging app opens with the message pre-filled, ready to send to the guest from your own phone number.
Reviews. Your reply posts publicly to Google as your restaurant. Tap or click the pencil icon for an AI-generated draft you can edit before sending.
Forms. Your device's email app opens with the message pre-filled, ready to send to the guest from your own email address.
ℹ️ For Support and Forms, replies are sent from your own phone number or email address. The guest sees the response coming from you directly.
More actions in a Chat
Tap or click the lightning bolt icon in the top right corner of any Chat to open the Actions menu.
✅ For a quick call, tap or click the phone icon at the top of any Chat. You don't have to open the Actions menu just to call.
Guest details. Shows the guest's name, contact info, and any prior interactions.
Call guest. Opens your dialer.
Email guest. Opens your email app pre-addressed to the guest.
Refund. Issue a full or partial refund. Available for Support Chats with a linked order.
Mark unread. Saves the Chat so you can come back to it later.