⚠️ Replying to Google reviews from Inbox requires Yext to be connected to your Owner account. If it's not, you'll see a Connect Yext button when you try to reply.
Open Inbox
Use Inbox on whichever you prefer. The steps are the same on both.
Owner App: open the Owner App and tap the Inbox tab in the bottom navigation.
Owner Dashboard: go to dashboard.owner.com and click Inbox in the side navigation.
Open the Reviews tab. You'll see every Google review here, including ones not driven by Owner's automated review system.
Reply to a review
1. Open the review you want to reply to.
2. In the reply box at the bottom of the Chat, type your response. Or tap or click the pencil icon to get an AI-generated draft you can edit.
3. Send your reply.
⚠️ Your reply posts publicly to Google as your restaurant. Once posted, you can't post a second reply from Inbox.