⚠️ Refunds from Inbox are only available on Chats with a linked order (guest support requests and Google reviews from Owner's automated post-order review system).
Open Inbox
Use Inbox on whichever you prefer. The refund steps are the same on both.
Owner App: open the Owner App and tap the Inbox tab in the bottom navigation.
Owner Dashboard: go to dashboard.owner.com and click Inbox in the side navigation.
Open the Chat for the guest you want to refund. This is usually in the Support tab, but Refund also appears on Reviews tied to a specific order.
Issue the refund
1. Tap or click the lightning bolt icon in the top right corner to open the Actions menu.
2. Select Refund.
3. Choose Full refund or Partial refund. For a partial refund, enter the amount.
4. Confirm the refund.
⚠️ Refunds happen immediately. The guest is credited on their original payment method, and the refund can't be reversed from Inbox.
What happens after the refund
The guest is credited on their original payment method.
The refund shows up in the Chat (for example, Partial refund $1.00) so you and your team can see it was handled.
The refund appears in your Owner Dashboard under your order history.