Open Inbox
Use Inbox on whichever you prefer. The steps are the same on both.
Owner App: open the Owner App and tap the Inbox tab in the bottom navigation.
Owner Dashboard: go to dashboard.owner.com and click Inbox in the side navigation.
Open the Forms tab.
ℹ️ All your forms route to Inbox. Catering, events, hiring, and any other custom forms on your Owner.com site.
Open and reply to the submission
1. Open the form submission. You'll see the guest's name, contact info, and every field they filled out.
2. In the text box at the bottom of the Chat, type your message.
ℹ️ You can also call. If the form includes a phone number, tap or click the phone icon at the top of the Chat, or use Call guest in the Actions menu.
3. Send your message. Your email app opens with the message pre-filled, addressed to the guest.
4. Send the email from your email app.
✅ Replies are sent from your own email address, not from Owner. The guest sees the response coming from you directly.
5. Inbox doesn't track whether you've replied to a form submission. Select Mark unread in the Actions menu to save the Chat and come back to it later.