Open the report
1. In your Owner Dashboard, click Reports.
2. Under Sales, select Refunds.
What it shows
Each row is one refund. The columns are:
Issued date: when you issued the refund.
Refunded: the amount returned to the guest.
Customer: the guest who placed the order.
Original payment: how the guest paid, such as card, cash, or gift card, with the card's last four digits where available.
Total: the original order total, before the refund.
Comment: the note added when the refund was issued.
Status: where the refund is. This is Pending, Succeeded, Failed, or Canceled.
How to use it
Set the time frame with the date range at the top of the page.
Click any row to open that order's full details.
Export to CSV with the Export button. The file also includes the order ID and the refund ID.
ℹ️ This report covers refunds issued through Owner. Refunds on marketplace orders (DoorDash, Uber Eats, Grubhub) are handled by the marketplace, so they won't appear here.