The Voids report shows orders that were voided, and why, so you can see what happened to orders that didn't go through.
Open the report
The Voids report is in the Orders section of your reports.
In your Owner Dashboard, click Reports.
Under Orders, select Voids.
What it shows
Each row is one voided order. The columns are:
Date: when the order was voided.
Order number: the order's number.
Customer: the guest who placed the order.
Amount: what the order was worth.
Tip: the tip on the order.
Reason: why the order was voided.
How voids affect your sales
Voided orders don't add to your sales. If an order was paid and then voided, it shows in your sales reports with a matching refund, so the two cancel out.
If your sales total looks lower than you expected, the Voids report shows which orders were voided.
Void reasons you may see
The Reason column shows one of these values.
Cancelled by guest: the guest cancelled the order.
Cancelled by store, Cancelled by operator: the order was cancelled on your side, by your team.
Denied by store: your restaurant declined the order.
Confirmation expired, Confirmation rejected, Confirmation failed: the order wasn't confirmed.
Cancelled by DoorDash, Cancelled by Uber Eats, Cancelled by Grubhub: the marketplace cancelled the order.
How to use it
You can change the time frame, open any order, and export the data.
Set the time frame with the date range at the top of the page.
Click any row to open that order's full details.
Export to CSV with the Export button.