The Payouts report shows the money that landed in your bank for the dates you pick, and everything added or taken out along the way. Use it to match your bank statement, or to send your accountant a month or quarter of payouts.
Requirements
Access to payouts. If you don't see this report, ask the account owner.
Open the report
Open the report from your Owner Dashboard, then pick the dates you want to see.
In your Owner Dashboard, click Reports.
Under Sales, select Payouts.
Set your date range at the top of the page.
How it's different from Total Sales
Total Sales and Payouts answer different questions.
Total Sales shows what you sold.
Payouts shows what was deposited. It also includes disputes, fees, and credits, which change your deposit but not your sales.
Your current account balance
At the top of the Payouts page, three boxes show your current Stripe balance. These update as transactions settle and are separate from the report totals below.
Available — Funds that have cleared the settlement period and are ready to be paid out to your bank account.
In Transit — Funds that have been paid out and are currently being transferred to your bank account. Typically arrives within 1–2 business days.
Pending — Funds from recent transactions that have not yet cleared the settlement period. Typically takes 2–7 business days to become available.
The Pending amount is not the customer's next deposit. Pending shows all unsettled funds across multiple upcoming payout cycles — some of those transactions may still be days away from clearing. The actual deposit on any given day is only the portion that finished settling, minus fees, refunds, and adjustments. Do not quote a customer's Pending balance as what they will receive tomorrow.
For the full T+2 schedule, timing table, and instant payout options, see How do payout schedules work?
How to find the exact upcoming payout amount
The Owner Dashboard shows a single In Transit total — it does not break upcoming payouts down by day. To see the exact scheduled amount and arrival date, check the customer's Stripe balance directly.
Stripe Standard — The customer can check this themselves. Ask them to log in to their Stripe Dashboard and navigate to Balance. Upcoming payouts are listed there with amounts and expected arrival dates.
Owner Payments — The customer does not have access to their own Stripe dashboard. A rep must look this up internally:
Navigate to the customer's Stripe Connected Account — see How do I find a customer's Connected Account on Stripe?
Select Balances to see scheduled payout amounts and expected arrival dates.
This Stripe lookup is for reps only. Owner Payments customers cannot see their payout schedule in Stripe themselves — only reps can access it via the Connected Account view.
The summary at the top
The summary shows five totals for the dates you picked.
Number of payouts: how many deposits fall in your dates.
Total amount collected: everything guests paid on the orders in those payouts.
Adjustments & credits: refunds, disputes, credits from Owner, and fees sent back to you.
Total amount deducted: processing fees, Owner fees, delivery fees, and third-party driver tips.
Net payout amount: what went into your bank.
The totals fit together like this:
Total amount collected + Adjustments & credits − Total amount deducted = Net payout amount
ℹ️ Note: Your net payout includes the sales tax your guests paid. Owner doesn't file or pay sales tax for you, so set it aside.
The breakdown
Below the summary, a breakdown lists every line that went into your payouts. A line only shows when it has an amount.
Money collected
Gross sales, Discounts, and Net sales: your food sales before and after discounts.
Sales tax collected
In-house tips: tips for your staff, split into pickup, delivery, to-go, and dine-in.
Third-party driver tips: tips your guests left for a delivery driver.
Guest-paid fees: delivery, processing, and Owner fees your guests paid.
Total amount collected
Adjustments and credits
Platform credits: money Owner sent you, like a reimbursement for a delivery problem.
Refunds deducted: refunds you gave guests.
Refunded fees and tips: fees and tips sent back to you. For example, if you switch a third-party delivery order to your own driver, the delivery fee and tip come back to you.
Disputes deducted: charges a guest disputed with their bank.
Money deducted
Restaurant-paid fees: processing fees, Owner fees, and delivery fees taken from your payout.
Dispute fees deducted: the fee for each dispute.
Delinquency fees: taken out when you have an unpaid Owner invoice.
Third-party driver tips: the driver tips passed on to the driver. You'll see this line twice, once when it's collected and once when it's paid out.
Total amount deducted
Other lines you may see
Gift card sales and Gift card redemptions: gift card money counts when a card is sold, so redemptions lower your payout.
External revenue and External fees: money collected outside Owner that's paid out through this payout.
The last line, Net payout amount, is what went into your bank.
Your list of payouts
At the bottom, Payouts lists each deposit in your dates. Together, their totals add up to your Net payout amount. Click any payout to see its details.
Total: the amount of that deposit.
Locations: which location it's for.
Status: Paid, Pending, In transit, Failed, or Canceled.
Destination: the bank account it's going to.
Initiated Date and Arrival Date: when it was sent and when it reached your bank.
Export the report
You can download two files from this report.
Click Export in the top right to download the summary and breakdown as a CSV.
Click Export Payouts to download your list of payouts.