Your reports use a few money terms that sound alike. Knowing what each one means helps you tell what you sold apart from what lands in your bank.
Gross sales
Gross sales is the total of your menu item prices, before any discounts. It doesn't include tax, tips, or fees.
Net sales
Net sales is what's left after discounts, like coupons and loyalty rewards. It doesn't include tax, tips, or fees.
Net sales = Gross sales − Discounts
ℹ️ Note: Sales adjustments show on their own line and aren't part of net sales. An adjustment is an extra charge added to an order, or an item voided or changed on your Owner POS. Refunds, disputes, and chargebacks are not adjustments.
Total collected
Total collected is everything your guests paid. It adds up these amounts:
Net sales
Sales tax
In-house tips
Third-party driver tips
Guest-paid fees: the Owner fee, processing fee, and delivery fee, when your guest pays them
Net payout
Net payout is the money that actually lands in your bank account. It starts with total collected. Then these come out or go in:
Minus refunds and disputes
Minus the fees you pay: the Owner fee, processing fee, and delivery fee
Minus third-party driver tips, which go to the delivery driver
Minus delinquency fees, if you have an unpaid Owner invoice
Plus gift card sales, minus gift card redemptions
Plus or minus other adjustments, like credits from Owner
ℹ️ Note: Gift card money counts when the gift card is sold, not when a guest uses it. That's why redemptions lower your payout.
Your net payout includes the sales tax your guests paid. Owner doesn't file or pay sales tax for you, so set it aside. To see every deduction on a payout, open your Payouts report.