When a guest asks for help with a specific order, you get a notification and a chat about that order in Inbox. Reply or resolve it from the Owner App or your Owner Dashboard.
What you can do from the chat
Open the chat to see the order and the guest's request. From there you can:
Call the guest: opens your phone dialer with the guest's number. Owner App only.
Email the guest: opens your email app, already addressed to the guest.
Text the guest: opens your messaging app, already addressed to the guest.
Issue a refund: give a full or partial refund right from the chat. The order must be linked.
Mark unread: come back to the chat later.
How your reply sends
You write your reply in Inbox. Then your own email or messaging app opens so you can send it. The message comes from your own address or phone number.
⚠️ Your reply only sends when you tap send in your own email or texting app. Owner records that you replied, but not what you wrote.