Inbox shows every Google review your restaurant gets, including reviews that didn't come through Owner. Reply to them right from Inbox on the Owner App or your Owner Dashboard.
⚠️ To reply to Google reviews, you need Yext connected. If it isn't set up, you'll see a Connect Yext prompt.
Reply to a review
Open the review's chat. From there you can:
Use an AI-suggested reply: Inbox drafts a reply for you. You always review and edit it before it posts.
Reply to Google: your reply posts to Google as your business.
Open the review on Google: jump to the live review.
⚠️ You can only reply once. After you reply, the review locks.