Respond to your restaurant’s Google reviews from Inbox on your Owner Dashboard or in the Owner App. Your reply posts on Google as your business.
Requirements
Yext connected.
The Manage inbox permission (Admin or Manager by default). See How staff and permissions work in Owner.
If Inbox shows “Connect your Yext account to see reviews,” select Connect account to start connecting.
Open a review in the Owner Dashboard
Find Google reviews under Reviews in Inbox, including reviews that did not come through Owner.
Click Inbox in the left navigation.
Select Reviews.
Open the review you want to answer.
Open a review in the Owner App
Read and reply to reviews from your phone.
Tap Inbox in the bottom bar.
Select Reviews.
Open the review you want to answer.
Write your reply
You can write your own reply or start with an AI suggestion. A suggested reply stays a draft until you send it.
Write your response in the message field, or select Generate suggested reply.
Read the draft and change anything you want before posting.
Post your reply
The send arrow posts your reply directly to Google. It does not open your email or messaging app.
⚠️ Your reply is public. Check it before sending: you cannot edit or delete it from Inbox.
Select the send arrow to post your reply.
If a Google review already has a reply, you can’t post another reply from Inbox.
Open the review on Google
To view the review on Google, open its actions menu in Inbox and select Open review on Google. Changes made on Google sync back to Inbox.