Unclaimed Order Alerts call your restaurant automatically when an order hasn't been acknowledged, so you never miss one. If an order is still unclaimed 5 minutes after its estimated prep start time, Owner calls the contact number on file.
How the calls work
When an order comes in, your tablet makes a sound and keeps the order on screen until someone acknowledges it. If no one does, the calls start.
The 5-minute timer starts at the order's estimated prep start time, not when the order arrives. For ASAP orders that's about 5 minutes after it comes in. For scheduled orders, it doesn't start until prep time.
After the first call, follow-up calls go out every 2 minutes, up to five calls total.
Catering orders are excluded and never trigger these calls.
ℹ️ Note: This feature makes automated phone calls. To get emails for new orders, set those up separately in your notification settings.
Turn on Unclaimed Order Alerts
In your Owner Dashboard, go to Settings › Orders and delivery.
If you have multiple locations, select the location you want to update.
Turn on Not started orders.
Click Save.
ℹ️ Note: If your location uses Owner POS, this toggle is off and can't be changed. Automated calls aren't used for orders placed through Owner POS.