Online Ordering & Guest Apps
Process orders and coordinate efficient delivery
65 articles
- How do I deal with delivery / driver issues?
- Delivery options: in-house vs. third-party
- Set the order of your delivery zones
- Cover part of the delivery fee
- How Uber Eats and DoorDash delivery fees work
- Verify and hand off orders to third-party delivery drivers
- Set up delivery zones
- How are catering orders routed?
- How do I set delivery zones for catering?
- How to add tiered delivery fees for catering?
- How do I set up third-party catering delivery?
- How do I cover a portion of the delivery fee for my guests?
- How do I turn on delivery for my restaurant?
- How do I handle order disputes (chargebacks) on Owner?
- How do delivery cancellation claims work?
- View and manage orders in your Owner Dashboard
- How guests request an order cancellation or change
- Change an order's fulfillment method
- Add a charge or refund to an order
- Let guests know an order is ready early
- Track a third-party delivery order
- How long does a refund take?
- How do I change an order from pickup to delivery?
- How do I issue a refund or add a charge to an order?
- How far in advance can guests place a catering order?
- How do I turn off scheduled orders?
- Turn on Owner API access in App Store Connect
- Accept Apple Pay terms for your app
- Renew your Apple Developer account
- What can I customize on my restaurant's app?
- Why guests see an app pop-up on your website
- Promote your Owner app to guests
- What push notifications your guests get
- Invite Owner to your Apple Developer account
- How your guests sign in and create an account
- How your guests manage their account (order history, address, email)
- How your guests manage saved payment methods
- How your guests leave feedback
- How does Order Again work on your website?
- How guests choose a location when ordering
- Can guests track a delivery order?
- How your guests place a group order
- How do I use Busy Mode to manage prep time?
- Pause online orders (Store Pause)
- How online-ordering offset hours (buffers) work
- Set up Kitchen Overrides (prep time)
- Set up new-order email notifications
- Set up Unclaimed Order Alerts (automated calls)
- Adjust your delivery time estimate
- Turn off scheduled (future) orders
- Limit online orders during busy times
- How far in advance orders can be placed
- How can I change prep times for peak hours and large orders?
- How do I limit how many orders my kitchen accepts at once?
- Add pickup instructions for guests and delivery drivers
- Set up and manage Phone Routing