When a guest orders on your menu page, they pick a location and fulfillment method first. This helps prevent orders placed at the wrong location or when a restaurant is closed.
Pickup
The guest chooses Pickup, then a location. At multi-location brands, the guest can enter an address to sort locations by distance. Each location shows its:
Name
Open or closed status
Address
The guest then picks ASAP or a scheduled time.
Delivery
The guest chooses Delivery and enters their address. The system picks the closest open location that can deliver and shows it under Delivering from. If more than one location can deliver, the guest can expand the list and choose another.
⚠️ If the address is too far away, the guest sees No locations deliver to this address and cannot place a delivery order. They can try another address.
If a location looks wrong
In your branded guest app, guests see a warning when their selected location looks wrong, so they order from the right place. The app warns them when:
A closer location is available.
The pickup location is far from the guest.
The delivery address is far from the chosen location.