You can change how an order is fulfilled after it's placed, for example from delivery to pickup or from pickup to delivery. You can do this in your Owner Dashboard, the Owner App, or on your Owner tablet.
Change the fulfillment method
Open the order.
Open the Actions menu in the top right of the Order Details panel.
Choose the option you need: Change to pickup, Change to in-house delivery, or Change to 3rd party delivery.
For a pickup-to-delivery change, enter the guest's delivery address and any delivery instructions, then confirm.
The options you see depend on your delivery zones, not the guest's address:
Change to in-house delivery shows if you have an in-house zone turned on.
Change to 3rd party delivery shows if you have an Uber or DoorDash zone turned on.
ℹ️ Note: On the older Orders page, use the fulfillment method dropdown instead of the Actions menu.
Change a delivery order to pickup
When you switch a delivery order to pickup:
The delivery driver request is canceled automatically.
The guest is automatically refunded the delivery fee and tip.
The guest gets a notification that the order switched to pickup.
How the delivery fee and tip work (pickup to delivery)
Pickup to in-house delivery: Owner covers the delivery fee. Any in-house tip from the original order stays with you.
Pickup to 3rd-party delivery: Owner covers the delivery fee. The original in-house tip stays with you, and Owner separately pays the third-party driver the same tip amount. For example, a $5 tip stays with you and Owner pays Uber or DoorDash a $5 tip.
⚠️ You cannot change a DoorDash order to delivery if it's less than 5 minutes from the estimated pickup time. In that case, cancel through DoorDash Support directly.