If you deliver orders for your restaurant, use My Deliveries in the Owner App on your phone. You'll see the orders assigned to you, follow your stops in order, and mark each one delivered.
Requirements
The Owner App on your iPhone or Android phone
A staff login with the Deliver orders permission. If you don't see My Deliveries, ask your manager.
Get ready to deliver
Open the Owner App and log in.
Tap More, then My Deliveries.
Allow location sharing and notifications when the app asks.
Turn on Available for deliveries.
ℹ️ Note: While you're available, your restaurant can see where you are on their delivery map. This helps them send orders to the closest driver.
Start your delivery run
When your restaurant assigns you orders, you get a notification and the orders show up under Assigned. If you have more than one, your stops are numbered in the order you'll deliver them.
Pick up the orders at the restaurant.
Tap Start delivery and confirm that you picked them up.
Tap a stop to see the order details and the guest's address.
Tap Navigate to open the next drop-off in the map app of your choice, and follow its directions to the guest's address.
Mark each stop delivered
When you hand over the order, tap Delivered.
Go to your next stop and do the same.
When all your stops are done, you can take new orders again. Your finished deliveries for the day show under Completed.
⚠️ You can't get new orders while you're out on a run. Finish or cancel your current stops first.
If you can't deliver an order
Tap the stop to open its details.
Tap Cancel delivery.
Choose a reason, then confirm.
The reasons are: Customer not available, Wrong or incomplete address, Couldn't access the building, Order damaged or incorrect, and Vehicle or safety issue.
ℹ️ Note: Cancelling a stop doesn't cancel the guest's order. The order goes back to your restaurant so they can decide what to do next.