Look up a guest's loyalty points balance and see how guests redeem points online and in store. If a guest paid for a whole order with points, voiding the order returns their points.
Check a guest's balance in the Owner Dashboard
You can find any guest's points total on the Customers page.
Click Customers in the left sidebar.
Search for the guest.
Their total shows in the Points column.
Check a guest's balance in the Owner app
You can also look up a guest's balance in the Owner app.
Tap More in the bottom-right.
Tap Customers.
Select the guest.
Tap Edit to see their balance.
How guests check their own balance
Guests can check their own points on your restaurant's website.
On your restaurant's website, click Sign in at the top right.
Sign in with the phone number on the account.
Click the account button at the top right. Once they're signed in, it shows a person symbol and the guest's first initial in place of Sign in.
Click Rewards.
They'll see their current points, how many more they need for their next reward, and the reward tiers they're working towards.
ℹ️ Note: Points expire 6 months after they're earned.
How guests redeem points online
Guests sign in to their account on your website to pay for menu items with points instead of money.
On your restaurant's website, click Order online.
Sign in to the account.
Click a menu item.
Choose pay with points.
To see everything their points will cover, guests can open Rewards from the account button at the top right of your site. That page shows their current balance and every item they can redeem.
Guests can also redeem points in your mobile app.
Redeem points in store on the Owner POS
Your staff redeem a guest's points at checkout on the Owner POS.
Attach the guest's account to the order
Add the guest's items to the cart.
Have the guest enter their phone number on the customer-facing tablet. This attaches their account to the order.
Redeem items and take payment
Open Redeem items from the cart or the pay actions menu.
Choose which eligible items to cover with points.
Take payment as usual.
Points can't be combined with a coupon on the same order.
Refund an order paid entirely with points
If a guest paid for their whole order with points, refund it by voiding the order in your Owner Dashboard.
Open the order in your Owner Dashboard.
Click Add Refund. On a fully redeemed order, where the total is $0, this switches to Void Order with no amount to enter.
Add a comment.
Click Void Order.
The order shows as Voided, and the guest's points return to their account automatically.
ℹ️ Note: If the points don't come back, contact Owner support and we'll restore them.