On your Owner POS, guests can earn and redeem loyalty points and leave a tip on the guest-facing tablet as you ring up their order.
The checkout and loyalty flow
You ring up the guest's order on your POS. If the guest wants to use rewards on this order, add them first: tap Actions, then Add customer, and enter their mobile number.
As you add each item, your guest sees their loyalty points add up in real time on the guest-facing tablet.
When the order is complete, the guest-facing tablet prompts your guest to choose a tip (18%, 20%, 22%, Custom Tip, or No Tip) and to join loyalty by entering their phone number, or to tap Skip to decline. The 18%, 20%, and 22% presets are the defaults, and you can change them in your tip settings. The Skip button shows only while the phone field is empty. Once digits are entered, it becomes Signup / Login.
To use the guest's points, tap Actions above the cart, then Redeem rewards. Choose which items to cover with points, then tap Save. If you added the guest before checkout and they have enough points, this window opens on its own when you tap Checkout. It doesn't open if a coupon or discount is already applied. The guest-facing tablet only shows points earned and claimed. It never lists rewards to choose from.
The guest taps their card on the reader to pay.
ℹ️ For more information on loyalty, view this article: How do guests earn and redeem loyalty points?
What happens after checkout
If your guest entered a phone number, they get a text inviting them to download your app to manage and redeem their points.
Guests who download your app create a profile, which usually includes their email address. This enrolls them in your app (where they manage and redeem points) and in your email marketing.
Guests who don't download the app stay enrolled in text marketing and get automated promotional messages from you.
Common edge cases
Guest doesn't have enough points: No reward options are available to apply. The guest still earns points on the transaction as long as they enter their phone number.
Guest skips entering their phone number: They won't earn or redeem points on the transaction.
Guest enters their number on the guest-facing tablet at payment: They earn points on this order. To use rewards on it, add them with Add customer before you tap Checkout.
Item is marked Not Redeemable: Points can't be applied to that item in any channel (in-store, mobile app, or online).