The Loyalty page shows how your rewards program is doing and lets you choose which items guests can redeem with points. Find it under Marketing in your Owner Dashboard or under More in the Owner App.
Requirements
Rewards turned on for your restaurant. To turn it on, go to Settings › Brand details in your Owner Dashboard and turn on Rewards under Features. See How does the Owner Loyalty Program work?.
Open the Loyalty page
The page loads for one location at a time, so select your location first. Point changes apply only to the location you select.
In your Owner Dashboard
Select your location if none is active.
Click Marketing in the left sidebar, then click Loyalty.
In the Owner App
Tap More.
Tap Loyalty.
ℹ️ Note: The Loyalty page is the same in your Owner Dashboard and the Owner App, so a change you make in one shows up in the other. It also updates Points to Redeem on the item in your menu.
See how your program is doing
The page shows these numbers for your rewards program across all your locations:
Members: how many guests are in your rewards program, and how many joined in the last 30 days.
Redemption rate: the share of orders with a redemption in the last 30 days.
Change an item's points
Your rewards ladder groups items by the points they cost, such as 500 pts or 1,000 pts. When you change an item's points, it moves to the matching tier.
Find the item in your rewards ladder.
Select the item to open Edit reward. In the Owner App, select the pencil icon on the item.
Change the points with the minus and plus buttons, type a number, or choose 250 pts, 500 pts, 1,000 pts, or 2,000 pts.
Select Save points.
Add items to your rewards
Add items from your menu to your rewards ladder so guests can redeem points for them.
Select Add Item.
In Add reward, search for an item and select it.
Set the points with the minus and plus buttons, type a number, or choose a preset.
Select the button that starts with Add and shows the item and points, such as Add Garlic Bread for 500 points.
✅ Tip: Add more of your menu lists items that aren't on your ladder yet. Select the plus (+) on an item to set its points and add it.
Take an item off your rewards
Guests can't redeem points for an item after you remove it from your rewards.
Select the item to open Edit reward.
Select Remove from rewards.
Select Remove reward to confirm.
The item stays on your menu. Guests can still order it, they just can't use points for it.