Each time staff clock in and out on your POS or tablet, Owner saves the shift as a timesheet. If someone forgets to clock in or out, or a time is wrong, add or fix the timesheet on the Pay page in your Owner Dashboard or the Owner App.
Requirements
The Manage shifts permission (Admin or Manager by default). See How staff and permissions work in Owner.
From your Owner Dashboard
Add a missed shift
Add a timesheet when someone worked but didn't clock in.
Go to Staff › Pay and click Timesheets.
Click Add timesheet.
Select the Staff member, Job, and Location.
Enter the Day in, Time in, Day out, and Time out.
Click Save.
✅ Tip: To add a break, click Add break before you save. Enter the Break start and Break end, and choose Paid or Unpaid.
Fix a timesheet
Go to Staff › Pay and click Timesheets.
Use the date range and All staff members filters to find the shift.
Click the shift to open it.
Change the job, days, times, or breaks. To remove a break, click Remove break.
Click Save.
Close a shift someone forgot to clock out of
A shift with no Time out doesn't count toward pay until you close it.
Open the shift (steps 1 to 3 above).
Enter the Time out when they actually left. If they left after midnight, change the Day out too.
Click Save. The shift now counts in your pay totals.
Delete a timesheet
Open the shift (steps 1 to 3 above).
Click Delete timesheet.
Confirm the deletion.
⚠️ Deleting a timesheet cannot be undone. Its hours and pay are removed from your totals right away. If the person did work those hours, add a corrected timesheet.
From the Owner App
Add a missed shift
Tap More, then Staff Pay.
Tap Timesheets, then Add timesheet.
Select the Staff member, Job, and Location.
Enter the Day in, Time in, Day out, and Time out.
Tap Save.
✅ Tip: To add a break, tap Add break before you save. Enter the Break start and Break end, and choose Paid or Unpaid.
Fix a timesheet
Tap More, then Staff Pay, then Timesheets.
Use the date range and All staff members filters to find the shift.
Tap the shift to open it.
Change the job, days, times, or breaks. To remove a break, tap Remove break.
Tap Save.
Close a shift someone forgot to clock out of
Open the shift (steps 1 to 3 above).
Enter the Time out when they actually left. If they left after midnight, change the Day out too.
Tap Save. The shift now counts in your pay totals.
Delete a timesheet
Open the shift (steps 1 to 3 above).
Tap Delete timesheet.
Confirm the deletion.
⚠️ Deleting a timesheet cannot be undone. Its hours and pay are removed from your totals right away. If the person did work those hours, add a corrected timesheet.
If you see an error
Assign a job to this staff member before adding a timesheet. Give them a job on their profile first. See Add, edit, or remove a staff member.
The selected staff member and job don't share a location. Pick a different job, or add the location to the job or to the staff member.
New breaks must have an end time. Enter a Break end or remove the break.
Breaks cannot overlap each other. Change the break times so they don't cross.
This timesheet overlaps another timesheet for this staff member. Check for a shift that was already recorded at that time.
Timesheets cannot contain times in the future. Enter times that have already happened.
FAQ
Can I change who a timesheet belongs to, or its location?
Can I change who a timesheet belongs to, or its location?
No. Delete the timesheet and add a new one with the right staff member and location.
Do unpaid breaks count toward pay?
Do unpaid breaks count toward pay?
No. Only paid breaks count toward paid hours.