A future-scheduled order sits in Open Orders until it's time to start preparing it. It moves to the Kitchen tab once the current time reaches the order's prep-time window.
When the ticket moves to the Kitchen tab
The ticket normally enters the Kitchen tab when the pickup time minus your location's prep time is reached, and appears as Not started.
ℹ️ Note: For example, say your prep time is 15 minutes (set in Settings › Orders). An order placed at 7:00 AM for 10:00 AM pickup moves to the Kitchen tab as Not started at 9:45 AM.
Future-scheduled phone orders that aren't paid yet behave the same way. They appear on the Kitchen tab automatically once they fall within the prep-time window.
When the ticket prints
Whether a scheduled ticket prints right away depends on your station's printing settings. This applies to unpaid phone orders too.
To print when the scheduled order is placed, turn on the option in Settings › Stations › Printing. In the example above, the ticket may then print at 7:00 AM, when the order is created.
Otherwise, the ticket prints when staff tap Start, or automatically if your auto-start tickets in prep window setting is on (it's off by default).
Hands-off printing at prep time requires both auto-start and auto-print.