Use the Orders tab to find any order and take action: print, add a tip, charge or refund, change fulfillment, reopen it in Checkout, or void.
ℹ️ The Orders tab works the same on your Owner tablet and Owner POS.
Open an order
From the side drawer, tap Orders.
Tap the order in the list. Its detail panel loads on the right.
A new order shows up in Orders once you send items to the kitchen or take a payment.
Filter the list
Use the pills above the list to switch views:
All: every order.
Open: active orders the kitchen is working on now.
Closed: orders completed, voided, or canceled today.
Scheduled: orders that start prep later.
For more options, tap Filter, choose what you need, then tap Apply:
Status: Open, Closed, Scheduled.
Staff: My orders, to see only the orders you took.
Payment: Paid, Unpaid, Needs tip.
Channel: where the order came from, like POS, Website, App, Kiosk, Phone, or a marketplace.
Fulfillment: Pickup, Delivery, In-store.
Coupon: Has coupon, No coupon.
Find an order
From the side drawer, tap Orders.
In the Orders header, tap the magnifying glass in the top-right.
Type the guest's phone number or name. Results filter as you type.
Tap the order to open its details.
✅ You can search by a partial phone number, like the last 4 digits, or just a first name.
ℹ️ Search covers orders from the last 90 days. For older orders, search in your Owner.com dashboard.
Review
The detail panel shows the order's tags (like Unpaid or Voided), its items grouped by kitchen ticket, and the price breakdown. Below that, you'll see how it's fulfilled, the Employee who took it, delivery details, table number, special instructions, guest contact info, payment methods, and ordering channel. The bottom shows when the order was placed and its Order ID.
Change prep time or ticket status
Each kitchen ticket on the order has its own prep time and status.
To change the prep time, tap Prep in on the ticket. You can change it before the ticket is ready, but not on marketplace orders.
To change the status, tap it and choose In progress or Completed.
Available actions (vary by order state)
Action | When it appears |
Add customer / Change customer | POS orders. Adds or changes the guest so they earn loyalty points. |
Always available. Reprints the receipt. | |
Charge | Available on orders with at least one payment that aren't cancelled or voided, for staff with charge permission. Not available on DoorDash, Uber Eats, or Grubhub orders, which show Cancel on [marketplace] instead. See Add a Charge |
Refund | Available on orders with at least one payment that aren't cancelled or voided (excludes orders with a held untipped card authorization). Not available on DoorDash, Uber Eats, or Grubhub orders, which show Cancel on [marketplace] instead. |
Change Fulfillment (Change to Delivery / Pickup / In-house delivery / Send to Third Party) | Pickup, In-house delivery, or 3rd party delivery orders that are not yet completed. Not available for Dine-in or in-store orders. |
Copy | Available on paid orders with at least one item that aren't cancelled or voided, for staff with order-creation permission. Clones the items into a new cart, skipping any items no longer available on the menu. Unpaid orders use Open in Checkout instead. |
Open in Checkout | Orders that are still open (not completed, voided, or canceled). Reopens the order in Checkout so you can add items or take payment. |
Void order | Any order that isn't already voided or canceled. If the order has a payment, the confirm button changes (for example, Refund payments and void) so the payment is handled first. |
Adjust tip | Card payments from a paper tip slip, until the card is charged overnight. |
Void payment | A card payment that's on hold and has no tip yet. Cancels the hold. |
⚠️ Dine-in orders cannot be converted to delivery from the POS
Add a tip from a paper tip slip
If you use paper tipping, card payments without a tip wait for you to add the tip from the signed slip.
Tap Filter, choose Needs tip under Payment, then tap Apply.
Tap the order. On the Add tip card, tap Enter tip.
Choose the tip from the slip or type the amount, then tap Confirm tip.
⚠️ Add tips before the card is charged around 4 AM your local time. After that, the tip cannot be added. To fix a tip before then, use Actions › Adjust tip.
Delivery orders
On a third-party delivery order (DoorDash or Uber Eats), a live tracking strip appears below the header:
Delivery status updates as the driver progresses, for example "Picked up at 2:45 PM" or "Delivered at 3:20 PM".
Driver name and phone, or "No driver information available" if none is assigned yet.
Track order map button, which opens the delivery tracking link.
ℹ️ In-house delivery orders don't show this tracking strip. You coordinate in-house deliveries directly with your driver.
If you use table service
An order started at a table shows the table and the server's initials in its title.
Open in Checkout takes a table's order back to the table screen.
If you turn table service off, orders created at a table can't be reopened in Checkout.