Online orders are paid before they reach you, so any online order you see in your Owner Dashboard, Owner tablet, or Owner app is already paid. POS orders can show up before they're paid, so check their payment status.
Check if a POS order is paid
An order sent with Pay later, or a table-service card check before the nightly capture, shows up while it's still unpaid. Check the order's payment status instead of assuming it was paid:
Your Owner Dashboard shows an Unpaid tag.
Receipts print - UNPAID -.
If a guest says they paid
If you don't see the order, the guest's payment most likely didn't go through. Ask them to try again or use another payment method.