Your Owner invoices are the bills for your monthly subscription. You can find, view, and download any invoice, check its status, and retry a payment that didn't go through, all from your Owner Dashboard.
Requirements
Admin access to your Owner Dashboard
Find and view your invoices
All your invoices are in one list. Go to Settings › Billing › Invoices. On some accounts, this is under Payments › Invoices.
Each invoice in the list shows:
Amount billed
Status: see the table below.
Subscription plan: for example, Owner monthly.
Location: which location it's for.
Date: when it was issued.
What each invoice status means
Each invoice has a status that tells you where its payment stands.
Status | Meaning |
Draft | Created but not yet finalized or charged. Moves to Open automatically. |
Open | Payment is pending. |
Paid | Successfully paid. |
Uncollectible | Being reviewed. Contact Owner support if you have questions. |
Void | Cancelled and won't be charged. |
Open and download an invoice
Click any invoice to open its details. The details page shows:
The total and payment status
The invoice ID
The billing period
Who it's billed to
The payment method
A timeline of payment events
To save the invoice as a PDF, click Download invoice.
Retry a failed invoice
If an invoice didn't go through (its status shows Open), you can retry the payment.
Go to Settings › Billing › Invoices.
Click the failed invoice to open its details.
Click Retry.
Note: Retry only appears on the invoice's details page, not in the list, so open the invoice first. It isn't available on Uncollectible invoices.
If the retry doesn't work, contact Owner support.
Monthly statements
"Monthly statement" can mean two different things. Here's where to find each one.
Your subscription bill (what you pay Owner.com): your monthly invoice is your statement. See Find and view your invoices above to open and download it.
A breakdown of your payouts (the money you receive from sales): export it from Payments › Payouts. See How do Owner payouts work? for the steps.