Turn special instructions on or off for a whole menu to control whether guests can add notes to their order.
Where special instructions appear for guests at checkout:
In the Owner Dashboard
Click Menu in the left-hand navigation.
Click the Menus tab at the top of the page.
Click the menu you want to edit.
Scroll down to Advanced Settings and click More Options.
Toggle Allow Special Instructions on or off.
Click Save.
In the Owner App
Go to Menu in the app.
Select the menu you want to work with by tapping the dropdown arrow and choosing the correct menu.
Tap Edit in the top-right corner.
Scroll down and tap Special Instructions.
Choose whether special instructions are on or off for the menu.
Tap Save in the top-right corner.
⚠️ This applies to all items on that menu. You can't turn special instructions on or off for individual items.
If the "Add note" button is missing on your Owner POS
If a menu has Allow Special Instructions turned off, the Owner POS hides the Add note button on orders for that menu. This is expected, not a bug.
To fix it, turn Allow Special Instructions back on for that menu using the steps above. That restores the Add note button on the POS.
ℹ️ Note: This setting is per menu. If you run multiple menus, check the specific menu staff are ordering from. The button can show on one menu and be hidden on another.