This article is for restaurants whose menu comes from a third-party POS (a POS from another company, not Owner POS). You can change how that menu looks in Owner without changing the original menu in your third-party POS.
Requirements
A menu that comes from a third-party POS.
The Manage menus permission. See Staff jobs and permissions.
Before you start
Choose your location and open the item or category. If you see Managed in your POS next to a setting, make that change in your third-party POS, not in Owner. For example, if a price has this label, open the item in your third-party POS and update the price there.
Use Restore from POS when you want to undo a change made in Owner and use the name, description, photo, or arrangement from your third-party POS again.
⚠️ Names, descriptions, and photos changed with Override stay as you saved them when your third-party POS updates your menu. If you delete and recreate the item in your third-party POS, you may need to add those changes again.
After updating your menu in your third-party POS, check your ordering website to make sure guests still see the right names, photos, and prices.
Choose the right change
Choose the change that helps guests understand and browse your menu:
Give an item or category a clearer name for guests.
Change a description or photo with Override.
Click Override beside a list to change the arrangement of items or choices.
For category arrangement, open Menu › Menus, choose the menu, and move entries in Categories. Finish with Save Menu.
Hide an item with the eye icon in its category, then click Save Category. This hides it on every menu using that category, without deleting the item in your third-party POS.
An item must be available in your third-party POS and shown in Owner before guests can order it. Marking it available in your third-party POS does not show it again if you hid it in Owner.
Keep choices guests must make visible, such as a required size or side. In your third-party POS, set which choices are required and how many guests can pick.
ℹ️ Note: You can change an item's photo in Owner, but you still need to change its price in your third-party POS.
In the Owner Dashboard
Change a name, description, or photo
Open Menu and choose Menus, Categories, Items, Option groups, or Options.
Open the item, category, or choice you want to change.
Click Override beside the setting you want to change.
Enter your new text or choose your photo.
Finish with Save Category, Save Item, or Save for an option group or option. Menus use Save Menu.
Use the name, description, or photo from your third-party POS again
Open the item or category you changed.
Click Restore from POS beside the name, description, or photo.
Check the name, description, or photo now shown.
Click Save Category, Save Item, or Save for an option group or option.
Restoring a photo does not undo a name change, for example. Each setting is restored separately.
View how items and choices are arranged in your third-party POS
Choose View POS Item order in a category, or View POS Option group order beside an item's or option's groups. These show the arrangement from your third-party POS without changing your Owner menu.
Put a category's items back in your third-party POS order
⚠️ This changes the category as soon as you confirm. Items go back to the order in your third-party POS, items combined in Owner can become separate again, and category changes you haven't saved are lost.
Open Menu › Categories and select the category.
Click Restore from POS beside Items.
Read the warning before continuing.
Confirm to change the category immediately, or cancel to keep it as it is.
To look at that order without changing anything, use View POS Item order instead.
Put option groups back in your third-party POS order
⚠️ Save any changes to option groups you want to keep before starting. Restoring the arrangement discards changes you have not saved.
Open the item from Items, or the option from Options.
Click Restore from POS beside Option groups or Nested option groups.
Choose Only reset to POS order.
Click Save Item for an item or Save for an option.
The groups move back to the order in your third-party POS when you save. Groups you hid or replaced stay that way, and other changes you already saved are kept.
In the Owner App
Use the Owner App for item names, descriptions, photos, and option group order.
Start in More › Menu.
Change an item’s name or description
Choose your location in the top-left.
Choose the menu from its dropdown, then open the item through its category.
Change the item’s displayed name or description.
Tap Save in the top-right.
Replace or restore an item photo
Open the item’s photo.
Choose Override to pick a replacement, or Restore from POS to use the photo from your third-party POS.
Check that the image shows the right item.
After restoring the photo, tap Save in the top-right.
A replacement photo saves immediately if you have made no other changes to the item. If you changed other details first, tap Save to keep those changes and the photo.
Change the arrangement of an item’s option groups
Open the item's Options list and tap Edit.
Drag the groups into the arrangement you want.
Tap Done.
Tap Save on the item.
View POS option group order shows how groups are arranged in your third-party POS without changing them in Owner.
On your Owner Tablet or Owner POS
You can't restore these menu details from your tablet or POS. To bring back the names, descriptions, photos, or item arrangement from your third-party POS, follow the Owner Dashboard steps above.
Keep your third-party POS and Owner in sync
Change a price marked Managed in your POS in your third-party POS.
Create new items and choices in your third-party POS. Creating a separate copy in Owner does not connect it to the item in your third-party POS.
If Owner shows choices differently from your third-party POS, fix what guests must choose there first. A later update from your third-party POS can undo a conflicting choice display in Owner.
Repeat the change at each location that needs it, then check that location’s ordering website.
⚠️ If a warning says resyncing your third-party POS can erase changes made in Owner, stop before confirming. Ask Owner Support what will be removed.
After saving, open the item on your ordering website and check its price and choices. If combined items or choices don't match your third-party POS, Owner Support can help you check the kitchen order details before you start taking orders.