If you have more than one location, a brand menu lets you update every location's menu from one place. Connect a location's menu to the brand menu to share changes, or disconnect it so that location runs on its own.
Requirements
Multi-location brands only.
The Manage menus permission. See Staff jobs and permissions.
How brand menus work
You edit the brand menu in your Owner Dashboard by choosing All locations in the location switcher. Changes go one way: from the brand menu to every location menu connected to it. Changes you make at one location stay at that location.
Each time you save the brand menu, it replaces these at every connected location:
The menu name
Whether the menu is turned on or off
Menu hours
Categories, items, and options, including prices, descriptions, and photos
⚠️ Turning the brand menu off turns it off at every connected location. Guests cannot order from it until you turn it back on.
Brand hours replace location hours. If a location has its own menu hours, like closed on Sundays, the brand menu's hours replace them each time you save the brand menu. Leaving the brand hours empty doesn't help, because empty hours replace them too.
Menus, categories, and items each have their own connection. A category or item can stay connected to the brand even after you disconnect its menu.
Choose a connected or separate menu
Connect a location to the brand menu when:
All your locations share the same menu, prices, and hours.
You want one change to update every location.
Differences between locations are small.
Keep a location's menu separate when:
It has different hours, like a different opening time or day closed.
It has different items or prices.
It's a new location opening on a different schedule.
Example
Pizza Restaurant has three locations. The first one is closed on Sundays. A new location opens on a Saturday with its own opening-weekend hours, but guests can't order online all weekend.
Why: The new location's menu is connected to the brand menu, which uses the first location's hours. The brand hours replaced the new location's hours.
The fix: Disconnect the new location's menu so it runs on its own hours.
Connect or disconnect a location's menu
Do this in your Owner Dashboard.
In the location switcher, select the location.
Go to Menu › Menus and open the location's menu.
In the banner at the top, click Connect and choose the brand menu, or click Disconnect.
Click Save Menu.
Disconnecting a menu doesn't disconnect its categories or items. To make a category or item separate too, open it, click Disconnect in its banner, and click Save Category or Save Item.
✅ Tip: To copy just one setting from the brand menu, click the circular arrows icon next to that field, then save. The icon only shows when the location's setting is different from the brand's.
After you save, open that location's ordering website and check that guests can order when you expect.
Understand the connection labels
Your Owner Dashboard shows whether each menu, category, or item is connected.
In the editor banner: Not connected to a brand menu (or category, or item) means it doesn't get brand changes. Connected to followed by a name means it does.
In the Connected column: Brand-connected means connected to the brand menu. POS-connected means it comes from a third-party POS (a POS from another company, not Owner POS). Brand and POS-connected means both. A dash means neither.
If your restaurant doesn't use a brand menu, you can ignore these labels.
If a location stops taking online orders
If a location's online ordering stops but its hours look right, check its brand connection before you change anything else.
Open the location's menu and check whether it's connected to the brand menu.
If it is, choose All locations, open the brand menu, and check that it's turned on.
Check the brand menu's hours. These replace the location's menu hours.
If the location needs its own hours, disconnect its menu and set its hours again.