If an item or category doesn't show on your ordering website, check the settings below in order. Most missing items come down to one of them.

In your Owner Dashboard, check the location selected at the top. Each location has its own menu. If the location's menu is connected to a brand menu, a brand menu change can replace what you set at that location. See Manage menus across locations.

Open Menu › Items and check the item is set to Available. Then check its category on the Categories tab. A category only shows when at least one of its items is available. See Mark items as available or unavailable.

An item only shows when it's in a category, and that category is on the menu guests see. Open the item and check Parent Categories. Then open the menu under Menu › Menus and check the category is in its Categories list. See Create and manage menu categories.

Check the Availability Hours on the menu and on the category, and your restaurant's ordering hours. Outside those hours, guests can't see or order the item. See Set menu and category hours.

If the item shows online but not on your Owner POS, kiosk, or a delivery app, check its Channels setting and its category's. See Choose where your menu appears.

If your menu comes from a third-party POS (a POS from another company) or Uber Eats, check that the item is on the menu and in stock there. Also check that it isn't set to Hide from guest menu in your Owner Dashboard.

Changes can take a minute or two to show. Open your ordering website in a private browsing window to see the latest version.

If the item still doesn't show, email [email protected] with the location, menu, item name, and where you expected to see it. See Request menu updates.