Orders from your Owner website go into your Square POS and print on your Square setup, so you don't take them on an Owner tablet. Your Square menu is the source of truth, and it syncs across on its own.
ℹ️ Note: Owner connects to Square through Otter, a service that passes orders and menu updates between the two systems. There's nothing for you to set up in Square yourself, but you'll see Otter named in a few places, including your item settings in Square and the articles linked here.
What the integration does
Orders go into Square. Orders placed on your Owner website are sent into your Square POS and print on every printer you have set up for online orders.
Your menu syncs. The menu in your Square POS syncs to Owner, so Square is where you keep your menu up to date.
Sold out items update. Mark something unavailable in Square and it comes off your Owner online ordering menu.
Where you edit your menu
Because Square holds your menu, Owner locks most menu fields so the next sync can't overwrite your work. A few settings have no equivalent in Square, so those stay yours to set in Owner, along with a set of overrides that change what guests see without changing anything in Square. For the full list, see What you can edit in Owner with an Otter integration.
Common questions
If I refund an order or add a charge in Owner, does Square update too?
If I refund an order or add a charge in Owner, does Square update too?
No. A refund or an additional charge you make in Owner isn't sent to Square, so your Square records won't show it.
Can I send different items to different printers?
Can I send different items to different printers?
No. Every printer you have set up prints the whole order. You can't send sushi to the sushi printer and drinks to the bar printer, so if you have three printers, all three print everything.
Printer profiles are set up in Square, not in Owner. Make sure each profile has Online and Kiosk Orders turned on, or your Owner orders won't reach that printer at all.
Does my Square menu sync to Owner automatically?
Does my Square menu sync to Owner automatically?
Yes. Make your changes to items, prices, descriptions and photos in your Square POS and they reach your Owner menu on the next sync. If you need your latest menu sooner, contact support and we can run a sync for you.
Which items from Square show on my Owner menu?
Which items from Square show on my Owner menu?
All of them, unless you tag an item with the Hide from Otter custom attribute in Square. Anything without that tag appears on your Owner online ordering menu. Items have to be excluded in Square itself.
How do items with sizes or other variations appear?
How do items with sizes or other variations appear?
A Square item with several variations, such as sizes, comes across as separate items on your Owner menu rather than one item with size options. It's worth structuring your Square menu with that in mind.