ℹ️ Note: requires a POS integration through Otter.
Pausing stops new online orders reaching your kitchen without disconnecting anything. You do it in Otter Order Manager, and you pick which channels to pause, so you can stop Owner orders and keep your other channels running.
Pause Owner orders
Sign in to Otter Business Manager, then click Orders.
Launch the Order Manager.
Click the house icon in the top right of the Order Manager.
Find Owner.com in the channel list, then click Pause. To start taking orders again, go back to the same screen and click Unpause.
✅ Tip: each channel pauses on its own. Pausing Owner doesn't stop orders coming in from your other channels.
ℹ️ Note: Otter's Help Center also has an article on pausing storefronts, but these steps show how to do this using the Otter tablet.