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How often your menu syncs from your POS to Owner

When you change your menu in your POS, Otter picks the change up and publishes it to Owner. The sync runs one way, so changes you make in Owner don't travel back to your POS.

How quickly a change reaches Owner depends on which POS you use.

  • Toast, Square and most other POS systems: every 10 minutes.

  • SkyTab: every 6 hours.

  • Items you mark unavailable (86) in SkyTab: straight away, without waiting for the 6-hour sync.

⚠️ This only happens if Automated Menu Sync is turned on in your Otter Business Manager. If it is off, nothing syncs on its own and you have to publish each change in Otter yourself.

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