You can add or change guest-facing item photos in Owner when your Toast menu syncs through Otter. Which photo guests see depends on where you added it.
A photo override in Owner takes priority over the Toast photo. Use Restore from POS on the item photo to show the Toast photo again.
If Toast has no photo, you can keep an item photo in Owner.
✅ Tip: add all your photos in Toast. That keeps them consistent everywhere and avoids the override catching you out.
If a photo you added in Toast isn't showing
Check whether the item photo has an Owner override. Use Restore from POS on that photo to show the Toast photo again. If it still does not appear after syncing, contact Owner support.