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How do I charge a gift card for an in-store purchase?

Lindsay McEwan avatar
Written by Lindsay McEwan
Updated over 2 weeks ago

If a customer wants to use an Owner Gift Card in person at your restaurant, you can charge the gift card from the Owner Tablet, or from the Owner Dashboard.




To charge the gift card from the Owner Tablet:

  1. From the Kitchen App on your Tablet, click the Gift Cards button on the left side of the screen

  2. Manually enter the gift card number or take a picture of the Gift Card number

  3. You will then see the balance, customer name, and email

  4. Click on the Charge button and enter the amount to deduct from the Gift Card

  5. Once done, that amount will be deducted from the customer's gift card


To charge the gift card from the Owner Dashboard:

  1. From your Owner.com Dashboard Home screen, click on Restaurant.

  2. Click on Gift Cards

  3. Click the Charge Gift Card button on the top right corner of the page

  4. Enter the full gift card number & the amount you'd like to charge

  5. Once done, that amount will be deducted from the customer's gift card.

Please note that charging a gift card does not place an order for the customer - this would be simply removing part or all of the balance from the gift card. You can provide the items in store for the customer before or after charging the gift card.

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