⚠️ If your POS is integrated with Owner, all refunds must be processed through Owner. Even if your POS has a refund option, use Owner to avoid errors.
From the Owner Tablet
From the Owner Tablet
1. On the Owner Tablet tap the Orders or Transactions tab
2. Find and select the ticket.
3. Choose one of the following options:
Print
Add Charge
Add Refund
4. If refunding, enter a specific amount or select Full Refund
From the Owner Dashboard
From the Owner Dashboard
1. Log in to the Owner Dashboard and click Restaurant
2. Click Orders
3. Find and select the order you want to adjust
4. Choose Add Refund or Add Charge
5. Enter the amount and click Refund or Add Charge
⚠️ Issuing a full refund does not cancel the driver for delivery orders. If a driver also needs to be canceled, contact Owner Support at (510) 630-2397.