Owner.com

Process orders and coordinate efficient delivery

Orders / Delivery

How do I deal with delivery / driver issues?

How do I add a delivery zone / radius / serviceable area?

Learn how tips are split between restaurants and drivers for pickup, in-house, and third-party delivery orders.

How are tips handled on the checkout page?

Owner checks delivery zones in a specific order to determine if a catering delivery can be fulfilled.

How are catering orders routed?

Set up catering delivery zones so you can control where you deliver.

How do I set delivery zones for catering?

Use tiered fees for catering orders to reflect travel time and order size.

How to add tiered delivery fees for catering?

If you're using a third-party provider for delivery set up their delivery zone in the Owner Dashboard.

How do I set up third-party catering delivery?

Delivery

What do I do if I receive an order dispute?

How do I change an order from pickup to delivery?

Issue partial or full refunds, or add charges directly from your Owner Tablet or Dashboard.

How do I issue a refund or add a charge to an order?

Quickly control how far in advance guests can place catering orders.

How do I set order timing for my catering menu?

Guests can place catering orders 24 hours to 8 days in advance, giving you time to plan and prep.

How far in advance can guests place a catering order?

Order Management

Login to the Owner Dashboard

Find answers and get help from Intercom Support and Community Experts

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