Owner.com

Process orders and coordinate efficient delivery

Orders / Delivery

Contact Owner Support for any delivery or driver issues. We can track, contact, and refund.

How do I deal with delivery / driver issues?

Owner supports three zone types for delivery: radius, zip code, and custom polygon.

How do I add a delivery zone / radius / serviceable area?

Owner checks delivery zones in a specific order to determine if a catering delivery can be fulfilled.

How are catering orders routed?

Set up catering delivery zones so you can control where you deliver.

How do I set delivery zones for catering?

Use tiered fees for catering orders to reflect travel time and order size.

How to add tiered delivery fees for catering?

If you're using a third-party provider for delivery set up their delivery zone in the Owner Dashboard.

How do I set up third-party catering delivery?

Reduce what your guests pay for delivery by covering a portion of the fee on qualifying orders.

How do I cover a portion of the delivery fee for my guests?

Delivery

Forward the dispute email to Owner Support and we'll handle the reimbursement.

What do I do if I receive an order dispute?

Switch an order from pickup to delivery right from the Kitchen App on your Owner tablet.

How do I change an order from pickup to delivery?

Issue partial or full refunds, or add charges directly from your Owner Tablet or Dashboard.

How do I issue a refund or add a charge to an order?

Guests can place catering orders 24 hours to 8 days in advance, giving you time to plan and prep.

How far in advance can guests place a catering order?

Disable scheduled orders so guests can only place ASAP orders.

How do I turn off scheduled orders?

The Checkout screen in the Kitchen App lets you take phone orders directly from your tablet.

How do I take a phone order in the Kitchen App?

Order Management

Login to the Owner Dashboard

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