What is a hero video?
A hero video plays automatically in the main banner of your website’s home page. It's a powerful way to highlight your restaurant's ambiance, vibe, or signature dishes the first second a guest lands on your site.
How to add a hero video:
1. Contact Us
Reach out to your Launch Specialist (if you're still not live) or Owner Support (if you're already live) and ask for a “Hero video on my site.”
ℹ️ Contact Owner Support at [email protected] or (510) 630-2397
2. Send your video
Share a downloadable file link to your video. Be sure your file meets these requirements:
- Rights: You must have permission to use all footage/music. 
- Length: ≤ 45 seconds. 
- Size: ≤ 200 MB. 
- Format: Landscape; 16:9 aspect ratio recommended. 
- Quality: Send the highest-quality file you have; we’ll optimize for web. 
3. Confirm placement
Tell us which brand/location to update and whether you’d like a Transparent Navigation Bar.
✅ You can request a transparent navigation bar, which places your menu bar directly over the video. This creates a sleek, cinematic effect many restaurants love.
4. We’ll handle the rest
We’ll optimize the file and let you know when it’s live.

