What is Kitchen Status?
The Kitchen Status setting on your Owner tablet lets you signal whether your kitchen is running normally or needs extra prep time.
Normal: Orders process as usual, using the prep times set in your Owner Dashboard.
Busy: Automatically adds extra prep time (in 5-minute increments) to every order for the next hour, then returns to Normal.
ℹ️ Guests receive a text message when their pickup or delivery time is pushed back.
When to use Busy Mode
You are overwhelmed by orders and need breathing room.
You want to avoid fully closing online ordering but still need to slow things down.
You prefer a temporary delay rather than changing availability hours.
How to switch Kitchen Status on your tablet
Open the Kitchen App on your in-restaurant tablet.
Tap the Kitchen Status button in the bottom-left corner. You may see a small restaurant-icon or label saying “Kitchen Status.”
Choose one of the two options:
Normal: Return to your standard prep times.
Busy: Add extra prep time for all incoming orders.
If you select Busy, set the extra time in 5-minute increments.
Confirm your choice. Busy Mode stays active for 1 hour, then automatically reverts to Normal.
When Busy Mode is on, online guests will:
See an adjusted pickup/delivery time.
Receive a text message notifying them of the new time.
Need a predictable slowdown?
If you have regular busy periods (for example, every Friday lunch), consider using Prep Time Overrides instead for a longer-term solution.