ℹ️ Pausing online orders stops new orders from coming in for the time you set. Use it when your kitchen needs a real break, not just a slowdown. For a slowdown, use Busy mode instead.
Pause all online orders
Pause orders from your website for a set amount of time. Guests still see your menu but can't place an order until the pause ends.
1. Tap Kitchen status in the side menu.
2. Tap Pause online orders.
3. Tap All online orders.
4. Pick how long to pause for: 30 min, 60 min, or Until store closes.
5. Tap Pause online ordering.
⚠️ While paused, guests see an estimated lost-sales warning so you know what you're missing. Orders resume automatically when the pause ends.
Pause DoorDash or Uber Eats orders
Pause orders from one or both marketplaces without affecting your direct website orders.
1. Tap Kitchen status in the side menu.
2. Tap Pause online orders.
3. Tap Marketplace orders.
4. Check the marketplaces you want to pause: DoorDash, Uber Eats, or both.
5. Tap Pause online ordering.
ℹ️ Marketplace pauses don't have a timer. Orders stay paused until you tap Orders paused in the side menu and turn them back on.