⚠️ Cancelling a marketplace order can't be undone. The marketplace handles any refund to the guest.
1. Open the Orders screen and tap the marketplace order you want to cancel.
2. Tap the Actions menu (the "..." icon) at the top of the order detail.
3. Tap Cancel on [marketplace name] (e.g., "Cancel on DoorDash" or "Cancel on UberEats").
ℹ️ This option only appears on active DoorDash and UberEats orders that haven't been completed or already cancelled.
4. Select a cancellation reason. The available reasons depend on the marketplace:
Marketplace | Reasons |
DoorDash | Item out of stock, Other |
Uber Eats | Item out of stock, Customer called to cancel, Can't complete customer note, Other |
5. If you selected "Other," type a reason in the text field.
6. Tap Cancel order.