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⚠️ Replying to Google reviews from Inbox requires Yext to be connected to your Owner account. If it's not, you'll see a Connect Yext button when you try to reply.

1. Open the <a href="https://help.owner.com/en/articles/11834078-how-do-i-install-the-owner-app">Owner App</a> on your phone.

2. Tap the Inbox tab in the bottom navigation.

3. Tap the Reviews tab at the top.

4. Tap the review you want to reply to. You'll see every Google review here, including ones not driven by Owner's automated review system.

5. In the reply box at the bottom of the Chat, type your response. Or tap the pencil icon to get an AI-generated draft you can edit.

⚠️ Your reply posts publicly to Google as your restaurant. Once posted, you can't post a second reply from Inbox.

Every Google review your restaurant receives appears in the Reviews channel of your Inbox. Reply from the Owner App and your response posts publicly to Google.

How do I reply to a Google review from the Owner App?

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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How do I reply to a Google review from the Owner App?

Reply to a Google review